Guest relations

Type: Full Time Deadline: 0 months, 20 days
Category: Customer Service Relations Location: Dar-es-Salaam
Other Categories: Leisure & Hospitality , none
Job Level: Intermediate

Roles and Responsibilities

  • Welcome guests during check-in and giving a found farewell to guest while checkout. 
  • Handling guest complaints and concerns in an efficient and timely manner.
  • Overseeing VIP guests, arrivals and departures. 
  • Coordinating and multi-tasking job duties in a busy environment.
  • Should possess detailed information about the Hotel, city as well as the competition.
  • Detailed information regarding arrivals and room requirements.
  • Have up to date information on daily room occupancy
  • Providing excellent customer service as per hotel standards.
  • Greeting guests as they enter and exit the hotel. 
  • Providing information regarding the Hotel, town attractions, activities etc.
  • Check on VIP reservations, complete their pre-registration formalities.
  • Allocate rooms to all arriving guests.
  • Maintain up-to date information on room rates, current promotions, offers and packages
  • Maintain all guest folios in the manner instructed and type out necessary guest likes and dislikes to the appropriate fields on the profile.
  • Co-ordinate with housekeeping for clearing of rooms.
  • Collect Guest feedback during guest departure along with his likes and dislikes.
  • Perform basic cashier activities as and when required.
  • Maintain guest lockers for safe custody.
  • Ensure that all check-ins and checkouts are handled smoothly without unnecessary delay or discomfort to any guest.
  • Give proper and complete handover to the next shift
  • Follow the house rules and policies laid down by the management.
  • Adhere to strict staff grooming and hygiene
  • Consciously and continuously strive to better his/ her skills and increase his/ her knowledge.
  • Ability to understand and carry out oral and written instructions and request clarification when needed. 
  • Strong interpersonal and organizational skills.
  • Able to work morning, evening, weekend, holiday, and overnight shifts.

Educational Qualifications

  • Certificate, Diploma or degree in customer service and relations

Experience Requirements

  • Two years of Front Office experience, Minimum of one year of hotel front desk supervisory experience, experience-handling cash, accounting procedures, and general administrative tasks, Additional languages spoken would be an asset.

To apply for this job please login to your account or register now.