Chief Manager Commercial

Type: Full Time Deadline: 0 months, 0 days
Category: Banking Location: Dar-es-Salaam
Job Level: Executive

Roles and Responsibilities

  • Develop  the commercial business strategy budget and marketing  plans in line with overall banking approved strategic plan
  • Ensure smooth execution  of the agreed commercial  specification  strategies business growth  and profitability
  • Execute the commercial strategic  plan ensuring alignment to customer demand and create a market leading commercial competitor advantage
  • Champion the required cultural  change needed to reinforce consistent sales customers services and operation excellent disciplines and ways of working across the branch networks
  • Effectively manage and direct all commercial banking business units with the objectives of achieving annual sales, financial targets as incorporated in banking commercial strategy
  • Keep abreast of market dynamics, identify changes, risk opportunities and act on them according
  • Take ultimate accountability for the management sales support and business development services
  • Drive services excellence across the branch network by planning monitoring and managing the implementation and continuing enforcement of all SLAs and services standards and services
  • Maintain a close monitoring of customers services trends and customers satisfaction levels in the branch network by commissioning  regular customers surgery and mystery shopper events to identity weakness and area of strength and act on them accordingly

Educational Qualifications

  • Must possess at least 1st degree in business administration, banking, finance or equivalent. Master’s degree will be an added advantage
  • At least 5 years in senior leadership role in the banking  industry
  • Customer focus  as primarily functions to ensure the highest standards of customers satisfaction
  • General understanding of current  business trends  and complain in banking industry
  • Broad and detailed technical knowledge of general commercial banking practice and procedure
  • Experience in commercial banking budgeting forecasting  coasts control and sales management essential
  • Significant  credit knowledge is essential
  • An analytical mind with a strategic  ability
  • Strong leadership and management skills
  • Change management skills

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