Account Manager

Type: Full Time Deadline: 0 months, 10 days
Category: IT & Network Administration Location: Dar-es-Salaam
Job Level: Intermediate

Roles and Responsibilities

  • Utilize, review and update the customer database (ERP) - invoice, contract and online database should match.
  • Ensure customer retention is number one priority.
  • Provide support and reassurance to customers.
  • Learn and Understand customer business to help serve them better.
  • Analyse customer data and information in order to improve customer satisfaction through constant service improvement, proactive contract reviews and upsells.
  • Increase the company's profit through upselling and offering different services that provides that are relevant to customer business.
  • Ensure timely billing and any billing problems are addressed quickly.
  • Ensure collection of customer payments are in line with our credit policy. All invoices are to be paid within 15 days from invoice date.
  • Ensure customer contracts are updated and signed immediately after any service or price change.
  • Prepare and distribute   relevant information from the company to customer timely and proactively.
  • Respond to client communications or queries and resolve any client issues.
  • Network with key customer contacts to enhance good business relationship.
  • Reports Daily, Weekly and monthly billing reports.

Educational Qualifications

  • Bachelor Degree in Commerce, Arts, Economics, Social Sciences or Business Management.

Experience Requirements

  • 5+ Years of relevant experience.
  • Be able to communicate passionately and efficiently - verbally, in print and on the phone.
  • Be detail oriented.
  • Be able to Multitask and handle several client accounts.
  • Be able to manage time and projects effectively.
  • Be able to work along with other teams.
  • Have efficient networking skills.
  • Have initiative, motivation and focus.
  • Have extensive knowledge of the company's products and services.

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