Customer Relationship Manager

Type: Full Time Deadline: 0 months, 17 days
Category: Customer Service Relations Location: Dar-es-Salaam
Job Level: Manager

Roles and Responsibilities

Responsible for exceeding collection targets

 Evaluate program results and optimize as needed

 Credit control

  • Ensures that credit procedures are in place and enforced at all times
  • Continuous Credit Control Processes Improvement
  • Control debt collection Agency
  • Identify changes in payment patterns and propose action to avert indebtedness

 Debt Collection

  • Makes thorough follow-up of due debts and collection of outstanding balances by putting up a proper processes
  • Initiates an Overdue Reminder Note to customers and proper follow-up on response.
  • Liaises with Sales Department on customer problems that may affect debt collection targets
  • Ensure that debts are paid in timely manner
  • Provide accurate advice on billing queries


  • Prepare various analytical reports and statistics as required by the business on a timely basis.

 Other duties to be done in liaison with the Accountant

  • Running the invoices through the EFD
  • Taking Statutory returns to MRA for Stamping.


Educational Qualifications

  • Bachelor Degree in Marketing/IT, an MBA is preferred.

Experience Requirements

  • 5+ Years of relevant experience
  • Accounting Knowledge
  • Proven track record in customer retention & relationship management
  • History of creating productive working relationship and trust with teams across multiple departments
  • Strong communication skills
  • An understanding of the client’s needs

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